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All of our programs
was fully tested prior to publishing. But if you have detected an
error, please inform us. We are grateful for your suggestions
about any improvements of our programs and user interfaces.
About
Support
Before you contact us, be sure
to read the following:
Look over what you are doing
again and be sure you didn't miss a step or are doing something
incorrectly. Take a look at our help file and FAQ. It may already
contain the answer to your question. Many people have "How To"
questions, which can be already found there.
Contact our
support service
If you don't find your answer
there, visit our Updates page or update your
program using Check for Updates menu item. You will find the
newest version of our product there. If a serious bug has been
found in our program and the new version is not ready yet, we will
be happy to do a "hot fix" for it. If you still have a problem,
contact technical support.
When
Contacting Technical Support
In order to serve you properly,
please have the following information available when you contact our support team.
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Name, Company,
Contact information.
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Product serial
number or your order number to verify support eligibility.
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Product name,
version and subversion.
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Operating
system, Network system.
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A detailed
description of the problem. You should be able to help us reproduce
the
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problem if
necessary.
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