On-line customer support

The popularity of the Internet also has changed the way software users and software vendors communicate. Postal mail is pretty much obsolete, and the telephone is becoming less and less popular because of high prices for international calls. Now, the most convenient ways to communicate are e-mail and web-based boards. Some advanced vendors are even using instant messaging programs for support contacts.

Communication via the Internet is free, fast and borderless. There are no barriers to communication, even if the vendor and user are on different sides of the planet. They just need to remember time zone differences, because morning in America is evening in Europe and night in Australia.

The online support form for our software is here: http://www.hs-lab.com/support/support-center.php